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DMK IT Solutions respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and what choices may be available to you when you visit our website or purchase our products and services.
Depending on how you interact with our website, we may collect the following information:
Full name
Phone number
Email address
Billing and delivery address
Business name, where applicable
Products purchased or ordered
Order number and purchase history
Payment status and transaction reference
Delivery and invoice details
We do not intend to collect or store complete payment card details unless a specific payment service lawfully requires and securely processes such information.
Our website or service providers may collect technical information such as IP address, browser type, device information, pages visited, and basic website usage data through server logs, cookies, or similar technologies.
The information collected depends on the features and services enabled on our website.
We may use your information to:
Process and confirm orders.
Arrange deliveries and installations.
Provide customer support and after-sales service.
Verify payments and prevent fraudulent transactions.
Handle returns, exchanges, warranty claims, and refunds.
Communicate product availability or important order updates.
Improve website performance, security, and customer experience.
Maintain accounting, tax, and other legally required records.
Send promotional messages where permitted by law and subject to applicable preferences or consent requirements.
We may share relevant information with trusted third parties when necessary to operate our business, including:
Delivery and courier companies.
Payment service providers and banks.
Product distributors, manufacturers, or authorized warranty service centers.
Website hosting, technical support, analytics, and security providers.
Professional advisers or government authorities where legally required.
We aim to limit shared information to what is reasonably necessary for the relevant purpose.
We do not sell customers' personal information as a commercial product.
Our website may use cookies or similar technologies to support essential website functions, maintain sessions, remember preferences, improve performance, and understand website usage.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
Where legally required, consent will be requested for relevant non-essential tracking technologies.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, warranty support, accounting, dispute resolution, and compliance with applicable legal obligations.
Information may be deleted, anonymized, or securely disposed of when it is no longer required, subject to applicable law.
Subject to applicable law, you may contact us to:
Request information about personal data we hold about you.
Request correction of inaccurate information.
Request deletion of information where legally permissible.
Raise concerns about how your information is being handled.
Withdraw consent for optional communications where applicable.
Some records may need to be retained to fulfil legal, tax, warranty, or contractual obligations.
Our website may link to third-party websites or use external payment and delivery services. Those parties may process information under their own privacy policies.
We encourage you to review the privacy practices of relevant third-party services before using them.
Our website is intended for general customers and businesses. We do not knowingly collect children's personal information beyond what is lawfully necessary for a transaction or service.
A parent or legal guardian may contact us if they believe a child's personal information has been collected inappropriately.
We may update this Privacy Policy to reflect changes in our business, website features, or legal requirements. Updates will be published on this page with the revised effective date where appropriate.
For privacy-related questions, requests, or concerns, please contact:
DMK IT Solutions
Website: https://dmkitsolutions.online/
Email: [email protected]
Phone: +977-9705959277, +977-9705959278
Address: Damak Jhapa, Nepal