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Welcome to DMK IT Solutions. These Terms & Conditions govern your access to and use of our website, online store, products, and services.
By accessing our website, placing an order, or purchasing products or services from us, you agree to these Terms & Conditions and applicable laws of Nepal.
If you do not agree with these terms, please discontinue using our website.
DMK IT Solutions provides information technology products and services, including computers, laptops, desktop PCs, CCTV and security systems, networking equipment, computer accessories, and other related technology products and services.
Product availability, specifications, prices, and service offerings may change from time to time.
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability are accurate.
However:
Product images may differ slightly from the actual product.
Specifications and bundled accessories may vary by manufacturer or model.
Product availability may change without prior notice.
Manufacturer specifications, warranty conditions, and packaging may change.
Please confirm important specifications, compatibility, stock availability, and warranty coverage with our team before placing an order.
All prices displayed on our website are in Nepalese Rupees (NPR), unless stated otherwise.
Applicable taxes, delivery charges, installation fees, or other additional charges will be communicated where relevant before order confirmation.
Orders may be paid through the payment methods made available by DMK IT Solutions. Customers must provide accurate payment information and must not use fraudulent payment methods.
An order is considered confirmed when DMK IT Solutions verifies the order and communicates confirmation to the customer.
We reserve the right to contact customers to verify order details, stock availability, delivery information, or payment status.
If an ordered product is unavailable, incorrectly listed, or cannot be supplied, we will inform the customer and discuss an appropriate resolution, including cancellation and refund where applicable.
We may decline or cancel an order for a legitimate reason, including suspected fraud, pricing errors, or supplier-related unavailability. Any payment received for a cancelled order will be handled in accordance with our Refund Policy and applicable law.
Delivery timelines are estimates unless a specific delivery date has been expressly confirmed.
Delivery may be affected by location, courier availability, weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
Customers must provide accurate delivery details and remain available to receive their orders.
Any delivery fee and expected delivery timeframe will be communicated before order confirmation, where applicable.
Products may carry a manufacturer warranty, distributor warranty, seller warranty, or no additional warranty, depending on the product.
The applicable warranty period, coverage, exclusions, and service procedure will be communicated at the time of purchase or through the relevant warranty documentation.
Warranty service may require the original invoice, warranty card, serial number, or other proof of purchase.
Damage caused by misuse, accidents, unauthorized repairs, liquid exposure, electrical faults, or other excluded circumstances may not be covered, subject to the applicable warranty terms and law.
Nothing in these terms removes any consumer rights provided by applicable law.
Returns, order cancellations, exchanges, and refunds are governed by our Return Policy and Refund Policy.
Customers should review those policies before purchasing.
Nothing in our policies is intended to exclude a right or remedy that cannot lawfully be excluded under Nepalese law.
Customers agree to:
Provide accurate contact, billing, and delivery information.
Use the website lawfully.
Avoid fraudulent orders, unauthorized access, or activities that disrupt the website.
Respect applicable intellectual property rights.
Use products according to manufacturer instructions and safety guidance.
Unless otherwise stated, the website's original text, graphics, branding, design elements, and other content are owned by or used with permission by DMK IT Solutions.
Product names, trademarks, logos, and brand images belonging to manufacturers or other third parties remain the property of their respective owners.
You may not reproduce, distribute, modify, or commercially exploit our original website content without prior permission, except where permitted by law.
Our website may contain links to third-party websites, payment providers, manufacturers, or service providers.
We do not control third-party websites and are not responsible for their independent content, policies, or practices. Your use of those services may be subject to their own terms and privacy policies.
To the extent permitted by applicable law, DMK IT Solutions will not be responsible for indirect losses arising from circumstances beyond our reasonable control, including third-party service interruptions or delivery disruptions.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and remedies.
Personal information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have had the opportunity to review that policy.
We may update these Terms & Conditions when necessary. The updated version will be published on this page with a revised effective date where appropriate.
Changes will apply subject to applicable law and will not remove rights that have already accrued to customers.
These Terms & Conditions are governed by the applicable laws of Nepal. Disputes will be handled by the competent authorities or courts in accordance with applicable law.
For questions about these Terms & Conditions, orders, products, or services, please contact:
DMK IT Solutions
Website: https://dmkitsolutions.online/
Email: [email protected]
Phone: +977-9705959277, +977-9705959278
Address: Damak Jhapa, Nepal