Quick view
Free & fast delivery, 2-year warranty
Start typing to search the store…
At DMK IT Solutions, we aim to ensure a reliable shopping experience for every customer.
This Refund Policy explains the circumstances in which a refund may be issued for purchases made through our website or directly from our business.
All refunds are subject to applicable laws of Nepal, including consumer protection and electronic commerce requirements.
A refund may be considered or provided, as applicable, in the following circumstances:
An order is cancelled by DMK IT Solutions because the product is unavailable.
A customer has paid for an order that cannot be fulfilled.
A product is eligible for a refund under our Return Policy or applicable law.
A product is materially different from the agreed description or is delivered defective, and a refund is the appropriate remedy.
An order is cancelled or not delivered in circumstances where a refund is required by law.
A duplicate or incorrect payment has been verified.
Another circumstance arises in which a refund is required by applicable law or agreed transaction terms.
Refund eligibility will be determined according to the circumstances of the order and the customer's applicable rights.
To request a refund:
Contact DMK IT Solutions through our official contact details.
Provide your order number, invoice, or payment reference.
Explain the reason for the refund request.
Provide supporting information where reasonably necessary.
If the request involves a returned product, follow the return procedure provided by our team.
We may request additional information to verify the purchase and payment.
Customers should contact us as early as possible if they wish to cancel an order.
Cancellation requests will be assessed based on the order status, whether the product has already been dispatched, and applicable law.
If an order is cancelled and a refund is due, DMK IT Solutions will arrange the refund in accordance with the applicable legal requirements and the circumstances of the transaction.
We will not use an internal cancellation rule to deny a refund that is legally required.
Where reasonably possible, refunds will be made through the original payment method.
If the original method cannot be used, an alternative lawful method may be arranged with the customer's agreement and subject to applicable payment-provider requirements.
Customers may be asked to provide the information necessary to process a refund securely.
We will communicate the expected processing period after a refund has been approved.
The time required for the funds to appear in the customer's account may depend on the bank, payment service provider, or payment method.
We will make reasonable efforts to process approved refunds promptly and within any applicable legal deadline.
If you receive a damaged, defective, or incorrect product, please contact us promptly with your invoice and a description of the issue.
We may request photographs, videos, or an inspection of the product where appropriate.
Depending on the circumstances and applicable law, the resolution may include a refund, replacement, repair, or another appropriate remedy.
Any deduction, fee, or adjustment associated with a refund will be applied only where permitted by applicable law and the circumstances of the transaction.
Where the law requires a full refund without deduction, DMK IT Solutions will comply with that requirement.
Products purchased as part of a promotional offer, bundle, or discounted package may be subject to the disclosed terms of that offer.
However, promotional conditions will not remove any mandatory consumer rights or prevent a refund required by law.
Some products may be covered by a manufacturer, distributor, or seller warranty.
A warranty claim may involve repair, replacement, or another remedy under the applicable warranty terms. A refund will be provided where required by law or otherwise applicable to the circumstances.
Customers should retain their purchase invoice and warranty documentation.
Customers may contact us for updates on an approved refund.
If you disagree with a refund decision, please contact our team so that we can review the order details and the applicable policy.
Nothing in this policy limits your right to seek assistance or remedies through the competent authorities under applicable law.
DMK IT Solutions may update this Refund Policy when necessary. Changes will be published on this page with a revised effective date where appropriate.
Updates will not remove any rights or remedies that customers are legally entitled to receive.
For refund requests or questions, please contact:
DMK IT Solutions
Website: https://dmkitsolutions.online/
Email: [email protected]
Phone: +977-9705959277, +977-9705959278
Address: Damak Jhapa, Nepal