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DMK IT Solutions aims to provide customers with genuine, properly described technology products and reliable customer service.
This Return Policy explains how customers can request a return or exchange for products purchased through our website or directly from DMK IT Solutions.
All returns are subject to applicable laws of Nepal, including consumer protection requirements.
Customers who wish to return a product should contact us as soon as possible, preferably within seven days of purchase or receipt, as applicable.
The Consumer Protection Act, 2075 provides for the return of goods within seven days in specified circumstances and contains additional provisions for sealed goods. Applicable statutory rights will be respected.
A return request may require:
The original purchase invoice or receipt.
The product and its accessories.
The original packaging, where available.
The serial number or warranty documentation, where relevant.
A description of the reason for the return.
Please contact us before sending or bringing a product back so we can explain the appropriate procedure.
A customer may contact us regarding a return or exchange if:
The delivered product is different from the product ordered.
The product is damaged upon delivery.
The product has a manufacturing defect.
The product does not match its agreed description or specifications.
The customer wishes to return a product under an applicable statutory return right.
We may inspect the product to establish the nature of the issue. Such inspection will not remove any rights available to the customer under applicable law.
Where relevant to the type of return, customers should retain the product, accessories, packaging, invoice, and warranty documents in their original condition.
Any restriction based on use, altered condition, or broken seals will be applied only to the extent permitted by applicable law.
Nothing in this section excludes statutory return rights, including applicable provisions for sealed goods.
Please notify us promptly if you receive a damaged, defective, or incorrect product.
Where practical, provide:
Your order number or invoice.
Photographs or videos showing the issue.
The product model and serial number, if available.
A brief description of the problem.
Depending on the circumstances, inspection, replacement, repair, return, or refund may be arranged in accordance with the applicable law, warranty terms, and the nature of the issue.
Certain laptops, computers, CCTV products, networking devices, and accessories may be covered by a manufacturer, distributor, or seller warranty.
A warranty claim is not necessarily the same as a change-of-mind return. We will explain the relevant warranty process when applicable.
Warranty conditions will not override any mandatory rights or remedies available under Nepalese law.
Some products may be subject to specific lawful return conditions because of their nature, condition, or applicable warranty terms.
However, exclusions will not be used to deny a return or remedy required by law.
In particular, the statutory rules for used or altered goods and sealed goods must be applied according to the actual circumstances and applicable legislation.
Responsibility for return transportation and related costs will be determined according to the reason for the return, the agreed transaction terms, and applicable law.
Customers will not be charged a deduction or additional fee where such a charge is prohibited by law.
Please confirm the return method with our team before dispatching a product.
Once the returned product is received, we may inspect it and verify the order details.
We will communicate the next steps, which may include an eligible exchange, repair, replacement, refund, or another lawful resolution.
Any inspection or processing period will depend on the product, supplier or manufacturer coordination, and the nature of the request.
To start a return request:
Contact DMK IT Solutions using the official contact details below.
Provide your order number or purchase invoice.
Explain the reason for the return.
Follow the return instructions provided by our team.
Keep the return receipt or courier tracking details, if applicable.
Do not send a product to an unconfirmed address.
DMK IT Solutions
Website: https://dmkitsolutions.online/
Email: [email protected]
Phone: +977-9705959277, +977-9705959278
Address: Damak Jhapa, Nepal